RIVR Policies

Return and Exchange

Our standard EUR sizing is designed to help you find the right fit. However, we understand that every foot is unique, and sometimes the size might not be perfect. You can request for an exchange under the 'Exchange and return' 

CLEARANCE SALE ITEMS (Below Rs 999) ARE NON-RETURNABLE OR EXCHANGEABLE.

Return Request Process

To initiate a return, please submit a return request through our website within seven days of delivery. Once your request is submitted, our team will review it and arrange a return pick-up.

Pick-Up Attempts: Our courier partner will attempt the return pick-up twice.

Non-Serviceable PIN Codes: If your PIN code is not serviceable, you will need to self-ship the product to our warehouse.

Return and Credit Note Process

  • After we receive your returned item at our warehouse, it will go through a quality check by our team.
  • If the product passes the inspection, a credit note will be issued and sent to you.
  • If the product shows signs of user-induced damage, the credit note will not be issued.
  • Returns must be initiated within 7 days of delivery. 

Exchange & Return Pick-Up Fee

  • A flat fee of ₹200 will be charged for the return pick-up of one product.
  • These charges will be deducted from the value of the credit note issued.
  • No return pick-up charges will apply if the product received is wrong or damaged.

Store Credit Policy

  • The Store Credit will be initiated within 48 hours after we receive the returned product at our warehouse.
  • Returned items must be unused, with original tags intact. Items not meeting these conditions will be ineligible for Store Credit
  • Once approved, the store credit will be sent to your registered email ID and WhatsApp.
  • The coupon code is valid for 1 year from the date of issue.
  • It is valid for one-time use only, and the full value must be used in a single transaction.
  • If your desired exchange item isn’t available in your size, you can either choose a different style or opt for a credit note.

Deductions & Non-Refundable Charges

  • A ₹200 return pick-up fee will be deducted from the product’s value before issuing store credit.
  • Cash on Delivery (COD) and shipping charges are non-refundable.
  • WE DO NOT HAVE A REFUND POLICY.