Terms & Conditions
RETURNS & EXCHANGE
We use standard European sizes to help you pick the perfect size. However if you still want to swap your items for another size or style then you may return them at:
RIVR, Plot Number 1
70/71, Hunters Road
Chennai- 600112, Tamil Nadu, India.
Within 15 Days along with the tags in its original box packing along with the invoice. Please mention your desired exchange piece along with the size on the invoice. The exchange piece must be of similar or higher value. We can also issue you a credit note if you choose to delay your purchase for the exchange items. You may also mail us on firstname.lastname@example.org for the same.
Important thing to keep in mind while sending back the product for return:
∙ All items must have the original tags, and should be unworn and
*We do not entertain refund & cancellation requests.
*Customised shoe sizes and designs will not be eligible for exchange.
*We do not entertain returns & exchanges on international orders.
We ensure you that we will try our best to have your parcel delivered to you in good time.
We have FREE shipping within India on prepaid orders. Once you place an order, your items would be shipped in 10 working days. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your order reach you.
COD available in India, we charge INR 199 per pair. Maximum Limit by INR 10,000.